Refund policy
We want you to love your FineFinds order. If something isn't right, you can request a return within 14 days of receiving your item.
Eligibility
To be eligible for a return, your item must be unworn, unwashed and in the same condition you received it, with all original tags attached and in its original packaging. Please keep your order number or proof of purchase.
How to start a return
Contact us at +20 12 27720493 or finefindssonline@gmail.com with your order number and the reason for the return. Once your request is approved, we'll arrange for a courier to collect the item from your address. Items sent back without an approved return request will not be accepted.
Return shipping fees
Return shipping fees are paid by the customer and will be deducted from your refund. Original shipping fees are non-refundable. If your item arrived damaged, defective or incorrect, we cover all shipping costs.
Damaged, defective or wrong items
Please inspect your order upon delivery. If your item is damaged, defective, or not what you ordered, contact us as soon as possible with your order number and photos of the item, and we'll replace it or issue a full refund, including shipping fees.
Exchanges
Need a different size or color? You can request an exchange within the same 14-day window, subject to availability. Exchanges follow the same steps and conditions as returns, and exchange shipping fees are paid by the customer unless the original item was damaged, defective or incorrect.
Non-returnable items
We cannot accept returns on items that have been worn, washed, altered or damaged after delivery, items without their original tags, sale items, or gift cards, unless the item was received damaged, defective or incorrect.
Refunds
We'll notify you once we've received and inspected your return, and let you know whether your refund is approved. Approved refunds are processed within 7 business days:
- Card payments (Visa / Mastercard): refunded to your original card. Please allow additional time for your bank to post the refund.
- Cash on Delivery orders: refunded via InstaPay or mobile wallet (such as Vodafone Cash) to the number you provide.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at +20 12 27720493 or finefindssonline@gmail.com.